Poor Service comes from the top down

So went to buy a flicker light bulb and a park light bulb & went to have the flicker bulb put in but was shown it is incorrect. I then rode back to swap the bulb for a flicker light bulb so what was suppose to be a simple exchange became a fight I was asked why do I want to change I must just keep the bulb I might need it in the future so I asked so if 4 months from now I need the bulb and I change it but I realise I bought a bulb that is faulty will they still exchange it. Well I got no answer. I take it it is a no. Then I asked why the issue with the exchange and Marthinus said it is too much paperwork and when I insisted he got agitated and told me he wud just pay in for me. Now what a slap in my face. Well got the correct bulb or so I thought since I gave them the example went back to have it put in had to ride back to get the correct flicker bulb cos they gave the wrong one but I sent my son in cos by now I realised Autozone staff do not like serving woman. Well they never had the bulb but the excuse was it was the same product code hence the mistake. So no they think my son is an idiot. It is a different type of product it will have a different product code. Someone needs to tell Marthinus. Anyway rode to Midas paid less got the correct bulb friendly service. I put in a call at Autozone complaints by Max and Marthinus phoned to say his sorry and I would have thought the manager would have phoned first but clearly he treated this complaint like his staff treated me, yes, like an absolute nobody. A severe manager change needs to happen in this carnival mall Autozone and cameras need to go up cos Marthinus apparently treated me very kind. Ya right of course the story changed. He treated my 27 yr old son right. So people when putting in a complaint to Autozone please don’t expect the manager to give you a call cos he is too important as well. You will deal with the same rude oke that you dealt with in the first place and bonus you get told he was told to phone and say his sorry hence the unconvincing apology. Very very sad a simple exchange became Armageddon for me