MW
Mohammed W

1 reviews | Active since Nov 2020

16 Nov 2020, 12:36

Pathetic Customer Service at Autozone Secunda

Terrible pathetic customer service at Autozone Secunda. Phoned to confirm time of closing on Saturday as I needed spares urgently for my vehicle. Was told they close at 1pm. I arrived at 12:45 as I had to arrange teansport to their store. When I got there the doors were closed and was told by tge lady at the door they are closed and she walks away. All the 4 other spares stores next to them all close at 1pm but their doors are only closed at 1pm not earlier. I was fortunate to get the spare at one of the other spares stores as it is not a common item. I was a loyal customer to Autozone but no more as they are not bothered about customer service or rather dont know what customer service is. Why have a operating time on display when they don't abide by it. Utterly dissapointed customer.

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Replies (1)
AutoZone
AutoZone's reply10 Dec 2020, 12:46
Official
Good Day Mohammed, we have received your review and we will escalate this to our Regional manager. As 8:00 am - 13:00 pm are our operational hours for Secunda. We would also like to apologise for the experience that you had, we strive to give the best customer service we can in all our branches