NEW ITEM BECOMES USED

On 28/12/2015 we spent R875.00 at Autozone, Umhlanga Rocks.R650.00 exl VAT was paid for a Autogauge 2 inch digi exhaust. When fitting it, it was discovered that the guage does not work. I phoned Autozone and told them we live on the South Coast . 90km away,. I was told to treasure my cash slip and return the item within 3 months. I arrived at Autozone on 23/01/2016 to return the gauge and expected it to be changed. The gauge and packaging was in the same brand new state it was bought on 2/12/2015. a Youngster took the gauge from me. Another man came to the counter and changed my attitude from placid to angry and aggressive! This chap immediately treated me as if I committed a crime. He imp**** that I must have \burnt\" the gauge, or broken it. He told me that they do not exchange electronic equipment! I was shocked and angry and told him he had no right to imply that we have \"burnt\" the gauge. He did not give me time to speak and said it is his companies policy. I asked him to keep quiet so I can speak. He then told me told me I should keep quiet! He then wrote out a Audio repair form and stated the gauge was \"used\" I found this service disgusting and poor. f"