1 reviews | Active since Feb 2011
Incorrect price given
Hi,<br> Recently I had release bearing failure on my Opel Astra, I called AutoZone Randburg as it is near my work place and I know their parts are reliable as I have bought parts before and had no problem to date, got a price of R980.00 for the Concentric Slave Cylinder (Release Bearing), when I got there I confirmed with the sales consultant that it was for the 2.0litre Turbo at which point he advised me its R1200.00 but did not have stock of this, however I was willing to take it as they were willing to order it within that day and I didnt mind the price change on this as maybe I was not very clear and accept responsibility of this. On Monday 15/06/2015 I received a call from AutoZone advising that my part is ready for collection, during that time knowing I would get this part I gave the go ahead to open the gearbox as I will provide them the part. Autozone supplier sent the incorrect part when I arrived which was for FORD/MAZDA, the sales guy assured me the price wont change and he will get the right part with no hassle, yesterday I called and they advised that the part is R2300.00 and this is unacceptable and as now I will have to pay storage on my car coz of the delay!!!
Thank you for bringing this to our attention. The matter will be investigated and we will get back to you shortly.
Regards
AutoZone
Best regards,
Thank you for bringing this to our attention. The matter will be investigated and we will get back to you shortly.
Regards
AutoZone
Best regards,
