False promises and inadequate decision makers if manger is absent

<p>I bought a set of tomy hawk tool set wich they give life time warranty on just relize its the wrong size I send my wife to exchange but the were not trained in how to deal with clients and was practically rude to her the next day I went and had to wait long for the assistant manger who threw arugance made.wait because he was not.busy ar the time he informed that he cant make any decision because the manger was absent ,poor client service on a product that they are so confident about they promise a life time qarentee but I as client cant exchange in the time frame of 7 days and some stall members needs training how to deal with people and treat people with human dignity with acordance with the constitution </p>