Worst customer experience ever
<p>More than 4 months after buying a car from Autoworld Goodwood on 22 Aug last year I am still waitlng on a part they promised to hand to me "within the week". Constant phoning and numerous visits to them later It now seems like once they get your money any and all consideration, after sales service or thoughts of their clients flies out the window. I have not in a very long time encountered this level of service.</p>
It took me a single day to locate 2 door handles that can be delivered within 3 - 5 days of payment so this morning after 11 I set forth to AutoWorld Goodwood with the details after phoning them earlier. Quinita did say they'll pay upfront without much delay for the handle once I find it.
They confirmed with the Honda agents in my presence, got bank details and everything and committed to making pmnt and sending me the confirmation, today still as soon as the boss signs it off, he was present the whole time I spoke to Quinita this morning... well I'm not surprised that I haven't received any proof that they made the pmnt. Also they made such an issue of getting pro forma invoices that it's really ludicrous... I now need to get a pro forma invoice for the measly amnt of R342 from the workshop where I'm going to get the handle fitted... this while they're still stalling the pmnt for the handle. Wish I never took my business there, valuable lesson learnt.
It took me a single day to locate 2 door handles that can be delivered within 3 - 5 days of payment so this morning after 11 I set forth to AutoWorld Goodwood with the details after phoning them earlier. Quinita did say they'll pay upfront without much delay for the handle once I find it.
They confirmed with the Honda agents in my presence, got bank details and everything and committed to making pmnt and sending me the confirmation, today still as soon as the boss signs it off, he was present the whole time I spoke to Quinita this morning... well I'm not surprised that I haven't received any proof that they made the pmnt. Also they made such an issue of getting pro forma invoices that it's really ludicrous... I now need to get a pro forma invoice for the measly amnt of R342 from the workshop where I'm going to get the handle fitted... this while they're still stalling the pmnt for the handle. Wish I never took my business there, valuable lesson learnt.