RL
Robert L

1 reviews | Active since Nov 2023

19 Nov 2023, 13:24

None

I purchased a 2013 320i BMW at Autoworld Goodwood in December 2022. On the ninth of January 2023 I went to go pick up my number plates. Before leaving I saw that the heater was on and I switched it off. 20km into the drive the car showed a fault code engine temperature too high. I took the car to them. They referred me to their mechanic in Elsies River. He diagnosed the water pump being faulty. I waited 6 months for the car to be repaired. The car went to 4 different workshops for the repair. Hundreds of excuses followed. Between the manager Rafiek and his after sales man Hoosain promises Were made but never materialised. When eventually I got the car back I drove it for a month. The same problems still existed. I could not drive more than 80km then the fault code for the engine temperature came up. Then the timing chain jumped a tooth. To date I am still waiting for the dealership or Ombudsman or the NCR to come back to me to tell me what is going on. The rules of the Ombudsman states that a dealership is supposed to respond to their emails or be fined a million rand if they don't. The dealership responded 3 weeks later and nothing happened to them. I am paying for a car that I have only driven for one month. The dealership is all about lies and more lies! I will never recommend anyone to buy a car from them.

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