Worst Experience Ever-Beware

<p>Complaint Autoworks Somerset west. Facts of the situation.</p> <p>AA towed 2007 Cadillac SRX to service center AutoWorks Somerset West who advertised "Cadillac auto repair"<br />Autoworks ran diagnostics and concluded the vehicle needed engine work. Autoworks presented invoice SO024654 R6434.00 (10 hours labor at 638.40hr)<br />to open up the motor to further diagnose. At this point Autoworks said the motor was too far gone and they could not fix it and knew nobody else that could fix it.<br />Customer arranged for vehicle to be towed/transported to Engine specialists in JHB and advised Autoworks that a transport vehicle would come to pick up/collect the vehicle. Transport company arrived to pick up the vehicle however Autoworks did not include the engine parts or put the engine parts back<br />within the vehicle. Autoworks said they could not send the vehicle with the motor components and that there was no space to put the motor components. At this point <br />vehicle had been loaded onto the car carrier without its engine components. Customer contacted Autoworks and advised them to put the motor components back<br />inside the vehicle that there was plenty of space. Autoworks refused to do this and reclaimed the vehicle back from the auto transport company.<br />Customer had already paid transport company to transfer vehicle to Johannesburg and now forfeits payment and service of transport to Johannesburg from Strand location because Autoworks refused to send the vehicle with its rightful engine components.</p> <p>Customer feels this scenario/situation has been grossly mis-handled very poor judgement and without logic or responsibility.<br />Customer has paid Autoworks approximately R7,000.00 to assess and diagnose the vehicle problem. Autoservice diagnosed they did not have the capacity to repair the vehicle and so customer responded and ordered and paid for the vehicle to be transported elsewhere. Autoworks did not provide the vehicle with its rightful engine components thereby causing the customer to forfeit R4,000 worth of fees paid for transport because Autoworks reclaimed the vehicle from the transport company.<br />Autoworks now retains custody of customers vehicle.</p>