Utterly disgusted and beyond disappointed – Autoworks Milnerton Branch

Utterly disgusted and beyond disappointed – Autoworks Milnerton Branch On the 20 th of March 2018, I took my car for a service to Autoworks Milnerton and paid R1895.00 as per the quote I received. I was happy that I was told that nothing else is wrong with the car and parts are still intact, however, that I just need to replace the coils soon. I was kept up to date with the progress of my car and received great customer service. On the 20 th of July 2018, I went back to Autoworks Milnerton due to the previous great experience and I paid R5092.20 for the coils to be replaced as I was advised before and per the quote received and when this was done, I specifically asked if everything on the car is in order and whether all the parts are still in a very good condition. I was then assured, nothing was wrong, and no parts need to be replaced as everything is still in a very good condition. Yesterday 22 nd August 2018, I drove my wife to work and suddenly, the car switches off in the middle of traffic and did not want to drive. At this moment, I’m thinking the car just needs to perhaps warm up and no alarm goes off. However, after almost trying to get the car drive after 30 minutes, alarm bells go off and, in my head, concerns kick in as the car still did not want to drive. Two strangers then had to help with jump starting my car, so I could safely drive my wife to work. I immediately took the car into Autoworks Milnerton and needed to get explanations from the staff and manager as to how my car does not work when a service was done, coils have been replaced and I’ve been assured that nothing else is wrong with my car as all the parts are still in a very good condition. Remember, I paid for all of this and I would not be livid if I was told or advised anything else needs to be replaced as I would’ve budgeted for this. I left my car in the hands of Autoworks Milnerton staff, so they can investigate what the cause and problem is with the car, I received no phone call or any update, however, just the below email with a new quote. Good day. Find attached with work needed on the vehicle and advise if we should proceed with the work. I have also attached the fault reports that were picked up today on the computer when we scanned it. The part is exactly 1 day delivery from the time you give go ahead. Please note that the quote is subject to further testing. I await your response. ********** To my surprise, I’m shocked beyond words, to receive a quote which states replacement of crankshaft sensor which totals to R3592.70 for the part and labour. Nothing in this email explains why the part needs to be replaced or what the cause of the computer fault is. No one calls me to explain anything. How on earth is this great customer service. Remember, I asked if everything was working perfectly fine on my car and whether all the parts are still in a very good condition, just about a month ago and received assurance that all is still perfectly intact. Have you guys thought, what if I could be stranded late at night, coming from work and this problem occurred and my life would be in danger, I don’t think you guys think of this as it’s seems to be just a money making situation. I’m utterly disgusted and beyond disappointed by this service. Your Milnerton Branch with manager and staff are the cause for the misinformation and this is such a huge inconvenience. You guys have

probably been ripping people off and this is your way of letting customers come back. This is outright ******ion. Now, I don’t need your Milnerton branch manager to contact me as I’ve already heard his nonsensical stories. Actions for Autoworks to take: 1. I need your Regional manager to contact me on ********** 786. 2. I don’t need to hear excuses, as I’ve already heard them, and no courtesy or concern has been expressed to me or my situation. 3. I’m not paying for the car to be fixed as I do not have the money as this is not planned in my budget. 4. This is something that could’ve been prevented, as your staff should’ve done a proper investigation and notified me of any issues with any other car parts. 5. I need my car fixed. 6. If the above is not actioned, I’m taking this matter further and not letting this slide.