KC
Khalid C

1 reviews | Active since Jun 2016

14 Sept 2016, 14:09

Not good service

<p>My car went in on a monday for replacing of aircon compressor , warranty covered most of claim and i was made to pay in R2000 which is fair, however claim got approved on thursday only and job was suppose to be done by friday. this inconvienieced me because i have to travel to work by car and now have to make arrangements. Dissapionting part was that i had to call for update on my car everytime and a 2 day job turned into a 5 day job. The following monday i called again and car was still not ready and was promised the following day. Tuesday came i had to call again and car was not ready and promised for wednesday(this is now 8 days already) . Wednesday came , aircon fiited and flushed , i called again on numerous occasions for update and eventaully they come back and said another problem occured and will cost me an extra +- R10000</p> <p> </p> <p>This is really dissapoiting because initial agreement was to pay in R2000 and now its R10000 and the fact that i had to call them for updates all the time on my car. why was this not detected earlier?? and now my car is apperantly fixed but i cant use my aircon . I am loyal customer of autoworks but this experience just changed my opinion completely and would not return anytime soon and i have always recommended them to others but in future will not do so.</p> <p> </p> <p>Yours sincerely</p> <p>Khalid Crombie ( unsatisfied customer)</p>

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Replies (1)
Autoworks
Autoworks's reply05 Oct 2016, 08:46
Official

Good day Mr Crombie.

We are very sorry to hear about your dissapointing experience at our Strand branch.

Johnathan, the Branch Manager in Strand, confirmed that he did speak to you about this complaint and that it has been sorted out. If this is not the case or there is anything else you require from us, please feel free to contact me directly on *** or send me an email - ***.

We take our promise of quality service serious and would like to ensure that all branches live up to that promise. Thank you for bringing this matter to our attention and I am glad that it could be sorted out.

Regards,

Minette Williams