Not all it seems !

<p>I booked my vehicle in for a full diagnostics report on the 22nd February. I had made the booking via email and at the time had advised that I was coming through from Robertson and would like to bring it in at 8.30am.When I arrived I was advised by the receptionist that the vehicle would be there the whole day,I told them this was not possible as I was from Robertson.She then consulted with someone else who could apparently make a decision.He then asked me what the problem was and I told him I needed a full diagnostics report as I wanted to know of any potential problems on the car. I also advised him that there was a battery drain problem and that I suspected the catalytic converters were blocked as it almost sounded like there was a miss although the car was not missing.</p> <p>He then advised he would take it in immediately and that I should come back a little later. I came back an hour later and then had to sit in the waiting area for another 2 hours.The receptionist then advised me that she was preparing a quote but was just waiting for a price on a new battery. I told her that there was a new battery in the car which she conveyed to the technician.Nothing further was then said about the battery.I was then presented with a quote for 8 new spark plugs and a coil pack.I advised them that it was not necessary for new spark plugs as the car had new spark plugs in and had been serviced a few months back.I was then told that not all plugs were the same which I objected to.I had bought the plugs and I had changed them,there was NO ways they were different as I am quite particular.I then asked about the condition of the cats and was told that they cannot run the test without changing the plugs and coil pack first ! The receptionist asked me what I wanted to do and I told her just to give me back the vehicle, I was then charged R650 for labour and a diagnostics test.By this time I was so fed up that when the car was ready I left.</p> <p>My complaint is thus: Why was it necessary to keep the car for a whole day for a simple diagnostics check which incidentally was not done ? My chain email regarding the booking advises clearly I am from Robertson and that I wanted to bring it in first thing in the morning.It was also assumed the battery was no good yet if a simple visual check was done it would have been seen that the battery was new as there is a date engraved on the top.As for the sparkplug debacle I simply have nothing further to add other than that I do still have the invoice for the purchase and the vehicle has not even covered more than 4000 kms since being changed.</p> <p>I did send the complaint through to the company and was advised that it was not justified,that they do a complete checkup free of charge,(this I was never advised of),that I should have requested a printout for the test and that a load test was done on the battery.I was also advised not to "slander" their name otherwise ...</p> <p>Well this is fact,I paid for what took place as well as for a test that never took place and if it had of why would I need to request a printout.The sole reason for the car being there was for a complete test and then I need to ask for the results ? Really ?</p> <p>If a load test was done on the battery why not stand by your conviction that it possibly needs replacing.I was never told about any load test at the time but I do realise that batteries can fail at any time.</p> <p>I feel aggrieved that my request was not adhered to, I still have no clue as to the vehicles condition and I feel that my time and money were totally wasted ! I would never go back there and would definitely not recommend them !</p> <p> </p>