1 reviews | Active since May 2014
MOST DISGUSTING and ********* company in the automotive industry
<p>WORST experience ever.</p> <p>Long story short : </p> <p>Took my vehicle in for service , excellent service, no faults found ( minus a recommendation to check cv's in the future ).</p> <p> </p> <p>Oil cooler packed up a month later, took it to them due to initial excellent service received. BIGGEST MISTAKE I EVER MADE.</p> <p>Oil cooler replaced, received vehicle back with:</p> <p>-broken battery cover clip</p> <p>-broken armrest hinge</p> <p>-funny hissing noise from engine</p> <p>-aircon pipes freezing up ( covered in ice ) According to them this is normal</p> <p> </p> <p>Took the vehicle back and was told the hissing sound cannot be reproduced.</p> <p>They will quote me for a replacement armrest.</p> <p>They offered to replace the battery cover.</p> <p>Aircon pipes freezing up means its working accoring to spec, as per the manager.</p> <p> </p> <p>Received the car again with more cosmetic damage to bumper and body ( scratches etc )</p> <p>My brother in law took the car back to them, and informed me that my car seems to steam/smoke from the bonnet when standing at a robot. He checked and found oil leaking somewhere.</p> <p> </p> <p>Took the car back again, and they promised to inspect for oil leaks and have marks and scratches polished out. They cleaned enigine and said that it was old oil.</p> <p>Car was not cleaned/polished as they mentioned. I queried this and they said that they supp**** my wife ( who collected the car the third time ) with some paint which was color matched for touch ups. MORE LIES.</p> <p>My wife received nothing.</p> <p>Also, upon inspection of my vehicle after the third collection, my bumper is now 100 times worse. I took photographs of this which was sent to them. Their excuse was that car was re-sprayed and paint chips off. This was the funniest thing ever, as the paint on the bumper is damaged, sc****d etc.</p> <p>I requested they not contact me and the only person i am willing to speak to is the director, who was cc'd in all communications and not once did he/she respond.</p> <p>Word of advice, DO NOT USE AUTOWORKS STRAND. My vehicle is now cosmetically damaged which is going to cost me an arm and a leg.</p> <p>I will most certainly be taking this all the way.</p> <p>DISGUSTED, DISGRUNTLED CLIENT!!!</p>
Good day Mr Rogers,
We sent you a copy of your booking docket indicating all the marks that was on your vehicle when it arrived at our branch in Strand. Your vehicle has been re-sprayed which is causing the paint to chip off. The pot of paint is in your glove box.
We offered to order a new battery clip for your vehicle, free of charge, you can just let us know when you would like this done and we will arrange it for you. The one hinge on your armrest was broken (as you mentioned) and this put strain on the other hinge causing it to also break. We offered to try and fix it for you.
As reported on your invoice:
- We checked the pressure and system operation of your aircon – No faults found. If the air conditioner is working it is not unusual that condense water forms and freezes on the outside of the pipe. That is no sign of a defect but a sign, that the air conditioner is working properly;
- We cleaned the engine and test drove the vehicle – No oil leaks found;
- After test driving the vehicle we could not hear the hissing noise you mentioned.
We are registered with the RMI and Motor Vehicle Ombudsman. You are more than welcome to contact them or register your complaint with them if you are not happy with our assessment.
Regards,
Minette Williams
Good day Mr Rogers,
We sent you a copy of your booking docket indicating all the marks that was on your vehicle when it arrived at our branch in Strand. Your vehicle has been re-sprayed which is causing the paint to chip off. The pot of paint is in your glove box.
We offered to order a new battery clip for your vehicle, free of charge, you can just let us know when you would like this done and we will arrange it for you. The one hinge on your armrest was broken (as you mentioned) and this put strain on the other hinge causing it to also break. We offered to try and fix it for you.
As reported on your invoice:
- We checked the pressure and system operation of your aircon – No faults found. If the air conditioner is working it is not unusual that condense water forms and freezes on the outside of the pipe. That is no sign of a defect but a sign, that the air conditioner is working properly;
- We cleaned the engine and test drove the vehicle – No oil leaks found;
- After test driving the vehicle we could not hear the hissing noise you mentioned.
We are registered with the RMI and Motor Vehicle Ombudsman. You are more than welcome to contact them or register your complaint with them if you are not happy with our assessment.
Regards,
Minette Williams
Hi
This is a copy paste response that i have already received from you.
In that response i made it clear how the piant is DAMAGED. Paint is not chipping off anywhere on the vehicle. I can supply you a report from an authorised Spraypainter if you want.
In that response i made it clear I HAVE NOT SEEN NOR SIGNED SUCH A DOCUMENT or DOCKET, which was created after all the above problems, WRITTEN IN PEN.
This apparent "strain" on the other hinge was flawless for a year of use, and it was broken in a matter of days at your workshop.
Should i send you a photograph of my glove box contents???? There is, and never was any pot of paint.
All of the above are excuses without offering a solution to any of the problems i have had ( minus the battery cover offered )
Hi
This is a copy paste response that i have already received from you.
In that response i made it clear how the piant is DAMAGED. Paint is not chipping off anywhere on the vehicle. I can supply you a report from an authorised Spraypainter if you want.
In that response i made it clear I HAVE NOT SEEN NOR SIGNED SUCH A DOCUMENT or DOCKET, which was created after all the above problems, WRITTEN IN PEN.
This apparent "strain" on the other hinge was flawless for a year of use, and it was broken in a matter of days at your workshop.
Should i send you a photograph of my glove box contents???? There is, and never was any pot of paint.
All of the above are excuses without offering a solution to any of the problems i have had ( minus the battery cover offered )