1 reviews | Active since Jul 2011
Milking for money
This is a complaint because I'm left with a bad taste in my mouth after my service with Autoworks Milnerton.<br> Service : R800 (oil and labor) - a bit steep but hey, maybe it's OK to charge R430hour to pour oil into an engine.<br> Then they identified 2 leaking seals and I had that replaced 2 days later : R1400 (gasket + drive shaft seal and new 2.2 hours labor). I knew about the one leak but was never shown the other so I just have to take it on faith.<br> Then they found an engine mounting needed replacement and guess what : New Quote R1300 (for a R400 part and a 10 minute job) the next day.<br> This is where I drew the line as I'm just being milked for money. When I take my car for a service I expect a thorough inspection of the vehicle to identify any and all problems and then to receive one quote for parts and labor to fix all those items (bonus if it can be completed same day). This is clearly not how autoworks work. <br> They will gladly request that you return day after day for them to replace item after item while charging a full hour's labor or more for every item. The engine mounting replacement cost me R710 from another service center (not the R1300 as quoted by autoworks).
Dear Mr. Snyman,
Every customer receives a written quotation from us before we do any work.
Our labour rate is specified on the quotation.
You accepted the quotation for the 135 000 km Service at R 795. Furthermore, you also received a quotation for the oil leaks. If you would have liked to see the oil leaks before the repair we would have gladly shown them to you.
The faulty Gearbox mounting was unfortunately only discovered when we repaired the oil leak.
We are sorry to hear that you think our pricing is too high. We are aware that the cost of owning a motor vehicle has increased disproportionately, nevertheless many of our customers think our pricing is reasonable and in line with or even below many of our competitors.
All our parts and repairs come with a 60 000 km/1 year warranty.
Your faithfully
Gunther Schmitz
Director
Dear Mr. Snyman,
Every customer receives a written quotation from us before we do any work.
Our labour rate is specified on the quotation.
You accepted the quotation for the 135 000 km Service at R 795. Furthermore, you also received a quotation for the oil leaks. If you would have liked to see the oil leaks before the repair we would have gladly shown them to you.
The faulty Gearbox mounting was unfortunately only discovered when we repaired the oil leak.
We are sorry to hear that you think our pricing is too high. We are aware that the cost of owning a motor vehicle has increased disproportionately, nevertheless many of our customers think our pricing is reasonable and in line with or even below many of our competitors.
All our parts and repairs come with a 60 000 km/1 year warranty.
Your faithfully
Gunther Schmitz
Director