eJ
emile J

1 reviews | Active since May 2012

20 Jun 2019, 15:14

Got Con by Autoworks milnerton

My car had a miss fire and i took it to Autoworks Milnerton. I booked the car in and was told that they will charge 1.5 hours labor to fault find. ( R1033.28 ) I agreed and they reported back my car need new spark plugs and they quoted me R 1700.44 for 6 spark plugs and R826.62 to fit it. At this point i wonder if this spark plugs is gold with diamonds at this price. I called the Car manufacture for a price for plugs and they quoted me R 947.70. I called Autoworks Milnerton to inform them of this and they gave me stories and this is the plugs they fit. I ask if i can then get the plugs for them to install as i was not happy with the over priced plugs they quoted. I had no car so i was faced to uber around for parts. I then called the head office at Autoworks and explain to them how unhappy i am with the situation. I got a call from Autoworks Milnerton they will go a collect the plugs at Car Manufacture. I got a call later the day my car is fixed. When i got to them i was told that the car still have a miss fire. At this point i was wondering so what did i pay for fault finding if they did not get to the fault. I had to pay R2721.50 for a repair that was not repaired and when i ask about this they all look at you as if you crazy. I was then told they need to replace my Pencil Coils R 10 476.34. So i paid R1033.28 for no fault finding and R2721.50 for nothing and i left with the car exactly like i brought it to them with miss fire ..... This place is a total waist of money i will not recommend people to go here they don't have the knowledge on how to fix cars. I took the car to dealer and they fix the car in 10 min and no charge the EGR valve was stuck just needed Q20 and off i went. Autoworks Milnerton is ****** stay away.

0
Replies (2)
Autoworks
Autoworks's reply21 Jun 2019, 09:37
Official
Good day Emile Johnson

Thank you for bringing this matter to our attention. We will investigate this matter and get back to you shortly. 
eJ
emile J's update25 Jun 2019, 10:35
Reviewer Update
I would like to thank Gunther for looking into my complaint and for finding a suitable solution for both customer and business. Great customer service is very rare in south Africa and Gunther restored my faith that this business is still customer focus as this is the back bone if any business once again thank you Gunther for taking care of my issue. I would change my star rating to 5 star service.