Bad Service

Hi<br> <br> I took my car (2006 BMW 325i) to Autoworks in Strand to get the brakes replaced. I told them to please check and make sure that they order the correct parts. They measured the front disks and gave me a quotation. I then made a booking and after the day that it should have been done they could not get the correct disks. Then I gave them a day to find the disk. After several calls to find out what is going on and whether they managed to get the correct part, I am stilling waiting for a call 2 days later. <br> <br> I stopped by the shop and told them that BMW does have the correct part and that I am willing to pay the extra money to use agent parts. I was told that they do not want to use agent parts as they do not ask mark up. I then again called the shop and asked them to give me a call as I want my car's brakes done. They do not get back to me and I get the feeling that they do no longer want to help me. <br> <br> If this is the service I get from Autoworks I will never make use of them again or refer anyone to them. After several calls from my side and no feedback from them, I get the message that they do not want to provide me with any service.