TS
Temasime S

1 reviews | Active since Feb 2019

22 Feb 2019, 18:31

Autoworks Salt River Poor Mechanical Repair Capability: The will make you Fund their Mechanics Process of Elimination on your car issues

EXTREMELY POOR REPAIR SERVICE AT AUTOWORKS: THEY WILL MAKE YOU PAY FOR THEIR MECHANIC'S PROCESS OF ELIMINATION! Do not Take your Vehicle there eapceially Mini Cooper and BMW vehicles!!!!!

I brought in my car for a loss of power issue to the Autoworks Salt River Branch in Cape Town. The mechanics there advised me that, 1st oil leak in my wiring causing the problem, 2nd that it was an accelerator sensor that was the issue, 3rd it was the Valvetronic motor that was the issue and 4th it is the fuel filter. I followed their advice and paid for all these parts and the labor associated with it, however, my car is still is not fixed. My payment for these failed repairs is coming up to R15,000.00 now and my car has been with them coming to a month now. Autoworks has taken me for a ride; it is evident that do not know what the problem is and should have not recommended the above-stated solutions because they have failed to fix the issue. I am extremely disappointed with the technical quality of the mechanical repairs I have received from Autoworks, considering the image they sell to the public. The garage should not have accepted my repair if they did not have the technical s**** to fix it, they certainly should not have made me fund their process of elimination. I warn you not to take your car there for repair, they do not know what they are doing and will make you pay for their process of elimination. Do not be fooled by the professional image they sell to the public.

I have launched an official complaint with The Motor Industry Ombudsman of South Africa (MIOSA) and are preparing to take legal action to get my money back for the false solutions that they have made me pay for. Don't be fooled by their 1-year guarantee on repairs either, they recover their money beforehand by charging you for everything else that will not fix your problem. I will not be taken for granted

Yours, Extremely disappointed customer.

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Replies (1)
Autoworks
Autoworks's reply25 Feb 2019, 09:42
Official
Good day Temasime, 

Thank you for bringing this matter to our attention, the Branch Manager of our Salt River branch will be in contact with you today.

Regards,

Minette Williams