Autoworks Milnerton - POOR CUSTOMER SERVICE

<p>On the 28th of March I took my car in for repairs on my brakes. Brakes that I have asked them to check for me in October last year with the same diagnostics and problems I am having now having to come back a second time.</p> <p> </p> <p>I arranged to drop my car off early on the 28th of March and left there at7.40am</p> <p> </p> <p>At 3.30pm I’ve had no feedback from Autoworks where I then phoned in and was informed by Carly that my car needs to stay over as they are not done yet. No further information was available on what was done on my car until she had to enquire and get back to me after 4pm. When she did, I decided to collect my car instead to take it elsewhere and I enquired whether it was ready for collection.</p> <p> </p> <p>Where is the customer service to:</p> <p> </p> <p>1. Advise me of how far you are with my vehicle and what has been established</p> <p>2. Phone me in advance to enquire whether I would be able to arrange a lift home for me.</p> <p>3. Firstly you confirmed my car is ready for collection and when I arrived 20 minutes later it was not and I had to wait yet again</p> <p> </p> <p>Where is the apology, the follow up call from a manager that it was reported to.</p> <p> </p> <p>Your service is disappointing I expected more from you</p> <p> </p> <p>You have lost a customer</p>