autoWorks Made it On List of Worst Services with Questionable star rating considering my experience and other online reviews I first ignored https://www.autoworks.co.za/autoworks-salt-river/

Today is the third time getting in contact with Autoworks, Salt River.

After some research on which garage has a good * rating, I opted to take my car to Autoworks Salt River. This was before actually reading their reviews (here on Hello Peter), reviews which contradict the star rating.

At first, I made a call to make a booking. I got transferred to a lady who identified herself as Jennifer. She promised a booking 2 weeks from my time of calling in. When I called the day before to confirm if I could bring in my car and get it back in a set time, twice I was told my call was being transferred to personnel responsible for bookings. No one picked.

After a week of waiting, called in again. This time, when I explained my situation and how I couldn’t confirm my first booking status- the lady who picked called another lady who identified herself as “Shan”. “Shan”, from her response, seems to have seniority and responsibility to handle clients who experienced issues.

As with the lady who referred me to Shan, we confirmed my name was misspelled, hence troubles finding it. Shan then promised to promptly send me a quote what's needing attention on my car Twice, I had to confirm my email address to ensure she sends the quotation since am needing the car fixed urgently.

This morning, I went in. ‘Dylan’, the consultant behind the desk confirmed the booking was not made- just as much as the quotation that was promised by Shan was not sent.

As we spoke Dylan, just like Jennifer and Shan, so convincingly too promised to send the quotation. He gave the impression he was doing it as we spoke. I checked my inbox, just as I did now after 7 hours ago chatting with him.

Reflecting, here's what factual and certain: 3 of my attempts to book in my car have been subtly brushed aside.

#-Considering client of a different paint I saw while in getting confirmation his car got booked in; #- Considering the number of times promised to just get a booking; #- As stated by Dylan- considering that Jennifer who assisted me left after 2 weeks of being at the company- Considering the online reviews (not star-rating) relating to Autoworks Salt River,

It gets me wondering about the philosophy and culture of the company and the perception of all clients.

Certainly- I wouldn’t recommend people who make you think: by what criteria do they decide who and how to offer their ‘service’ (if it qualifies as such).