PAID UP ACCOUNT - MONEY DEDUCTED AGAIN AFTER 20 WORKING DAYS OF CANCELLATION

Item: Autowatch
Rating: 1
Author: Orlando M

I have been with Autowatch Telematics Trecher for 4 years and had 3 cars under their trecker services. Decemper 2016, I received an SMS saying my car trecker unit is faulty. I enquired, they said that I should pay off the unit and then I must decide whether to continue with a new contract or cancel. The unit reached lifetime and cannot be fixable. I paid if off and gave them a notice of cancellation end of February 2017. I called them (Mrs Lindiwe Mkhalipi (on ********** 200), then she said that she cannot cancel until she verifies that the account is paid up. After verification on the day, she confirmed to me that there is no outstanding fees. She then proceeded with cancellation on the 01 March 2017. She further advised me that it takes 20 working days for the cancellation to be finalised. After the 20 working days passed, on the 31 March 2017 I received a bank notification that my money was still debited from my account for the same purpose. I enquired with Lindiwe Mkhalip, she said that her work was only cancellations and not finances. she put me through to Mrs Prashni Gopee. She said she cannot reverse the money. It meant that within the 20 working days the system loaded another installement even though it was fully paid and cancelled. There is nothing she can do, it was part of the campany financial process. I requested for a policy and she sent me a scanned something that no one can read (not readable). I requested for a clear one on the 20th April 2017 but she ignored my email up until today. On the 21st April 2017, I called again and spoke to Mrs Azel, she said it was the company financial processes and there is nothing she could do. Sorry but she cannot reverse it. I asked what was I paying for, she remained quiet on the phone and could not answer me. I further asked if they were charging me for cancellation, she said no. I explained to her that I was not happy for *****ing my money in that way. she said it was ok but it was not *****ing. she then asked me if similar issue happened in the past. I reminded her that it was the second time. At one time within 4 years, they debited me double and when I enquired the solution was that the following month they were going to debit my account less. On the 2nd May 2017, I called their complains office (Mrs Azel), she still referring to the company financial process. she said there was nothing she could do. I told her that I will send the complain to HELO PETER so that they can tell everyone to be aware that if you do business with Autowatch trecker company, be wanned that when you cancell even if you gave notice their system is designed to collect money from your account after 20 working days. She said that I must not do it because she told me that it is the compony financial process and not her wish to do so. None of them want to give attention to the matter, and everyone is blaming the internal processes of the system but the system was built around the same people to get additional money in the name of 20 days. In my view the after 20 working day the system must be programmed to stop. Therefore, I am of the opinion that they stole my money (R112-00). Please advised on what to do. Kind Regards, OB Mukuta ********** 911

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