Pathetic service by management at Autowash Blu Valley Mall

Disappointing service at Autowash Blu Valley Mall. Management on site on their phones the entire time while worker is walking on bakkie Securilid. No supervision of workers from Simba and Nelson (management). Nelson sitting next to bakkie on his phone and oblivious to what workers are doing. When confronted, the management (Simba & Nelson) advised that owner is aware that they sit on their phone. Wonder if owner is aware that they are not managing effectively and on their phones when they should be supervising effectively. @autowash: are you prepared to pay for damages caused to vehicles by employees caused by lack of supervision and gross negligence? One of the management (Simba) finally agreed to notify owner of the incident (after much back and forth and being hesitant) and the response communicated to me was that the owner will see me on Monday: no call from the owner, only attitude from management on site. Really poor service from a carwash that I have supported for 6/7 years. Really disappointing and would definately not recommend after this afternoons experience.@ autowash blu valley owner: please send me banking details into which I can make payment for today's wash- I refused to pay based on pathetic service from your on site management. @Autowash HQ: please can you direct me to the nearest autowash outside of blu valley mall? I am a loyal customer but will not put up with poor service by management on site. Please have regard to how your brand is being portrayed to customers/clients. Await you response!