UNPROFFESSIONAL COMPANY AND BAD SERVICES

I HAVE A PROBLEM WITH AUTO TRACK SINCE 2016 TILL TO DAY MY PROBLEM HAVE NOT BEEN ATTEND.I REPORT THE MATTER TO COMMERCIAL DEPARTMENT AND I SPOKE TO ONE OF THE AUTO TRACK AGENT BY THE NAME THESNIE NAIDOO MORE THAN 8 TIMES SHE KEEP TELLING ME THAT SHE WILL ATTEND THE MATTER OR REPORT TO THE RELEVANT DEPARTMENT.WHEN ASKED HER TO SPEAK TO SUPERVISOR OR MANAGER SHE ALWAYS SAY THEY ALL BUSY SHE WILL TELL THEM TO CALL ME TILL TODAY NO FEEDBACK OR ANY ATTEMPT TO CALL ME.ITS BEEN A YEAR AND COUPLE OF MONTHS.I AM SO DEVASTATED ABOUT THEIR BEHAVIOR .I LOST MY CAR BECAUSE OF THEIR TRACKER IF THEY ATTENDED MY PROBLEM I COULD NOT LOOSE MY CAR.I NEED A HELP IF THERE IS SOMEONE WHO CAN HELP ME ON THAT SITUATION.AUTO TRAK IS A BAD TRACK COMPANY