YB
Yolandé Bronkhorst

1 reviews | Active since May 2016

10 Dec 2018, 11:41

Worst worst worst service!!!!

Unfortunately, I would not recommend for anyone to make use of autostyle motorsport. On 27 November I placed an order to be delivered to the Centurion branch. According to the website it would take 2 to 5 days to deliver to the Centurion branch (not specifying if this is only weekdays). On the 3rd of December 6 days after placing order (4 weekdays) I got a confirmation email that the product is ready for collection. I informed autostyle that I made arrangement for someone to collect the parcel on 7 December as I’m not from Rustenburg. On the 7th of December, 10 days after placing order (8 weekdays) when my brother went to collect the product he was informed that the product has not yet been received and therefore not ready to be collected. On 8 December I made phone calls to both the Centurion and Johannesburg branch. Initially no one was willing to help me. I finnaly spoke to Marchelle and Jason from the Centurion branch who confirmed that product was received in the afternoon of 7 December and is now ready for collection. They also blamed the mistake on the Johannesburg branch as they were the one who according to them misinformed me. Mark from the Johannesburg branch had a different story and blamed it on the Centurion branch as according to him the products was delivered on 3 December at the Centurion branch. According to Mark the ‘mistake’ happened because everyone at the Centurion branch thinks they are the manager. No one at either of the branches are able and willing to work together as a team and does not take any accountability. Worst worst worst service!!!!

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