Terrible service.

Terrible customer service. My brother had to take my car to the dbn branch multiple times after having audi screen fitted into my A3. I reside in jhb and was told my issues that weren't resolved will be handled in jhb because of me having limited time in dbn. I take it to jhb branch in centurion, was told to come back on the weekend and due to having to go to work, my brother had taken the car in and after 4 hours was told he can't be helped because they need codes and that's in dbn and they can't phone to get it and didnt even bother to try... Issues experienced previously are listed... 1.reverse Camera screen had lines running across the screen, was told its a manufacturer fault but then it Was eventually sorted. As it was due to incorrect conditions. 2. Lines on screen are opposite of the way the steering turns. 3. Door sensors are swapped as well. Was taken back n sorted 4 no network connection, had to be taken back and sorted Sim was placed the wrong way. Imreally disappointed with the service received as it costed alot, and the lack of effort to assist us, from staff.