Poor service by Autostyle

I ordered Fog lights by autostyle online and after a week i wanted to do a follow up then i was told that my order might take more than 2 weeks that was stipulated then on the 18th Of May i cancelled my order telephonically and of course when i check online under my account it have been cancelled and i was told i will be refunded in the next 2-5 working days andnow its been more than 10 days since my cancelation.tried calling them about 6times yesterday bt everytime my call is kept on hold then dropped