DP
Dane P

1 reviews | Active since Jan 2010

20 Apr 2016, 12:42

Incorrect advertising

I purchased or attempted to purchase 4 tyres on whats said to be Autostyles online store, the transaction went through and my account was debited. I then get a call advising there is no stock, I will only get the tyres at the same price if Im willing to take 2 with a certain pattern and another 2 with a different pattern.<br> When I made the purchase on the site these where no options to specify all of this.<br> <br> I find it incredibly dishonest that this type of service is still being accepted. Im now getting a refund without being helped the advert for the specific tyres are still on their website and various other marketing portals like bid or buy etc.<br> This is not acceptable to me and suppliers like this must be dealt with by the consumer counsel.<br> <br> Please assist

0
Replies (3)
Autostyle Motorsport
Autostyle Motorsport's reply20 Apr 2016, 13:30
Official
Hello mrdane,

Hi, we only had 1 tyre left, hence the website showing stock. As discussed when client emailed us we cannot get more of the same make tyre, so we offered a refund or a suitable replacement of a different make. Client opted for a refund. Our customer care team then contacted client to offer various options. Client agreed for a different make. Tyre ordered and being sent to our KZN free of freight charges as a goodness gesture.
DP
Dane P's update10 May 2016, 15:11
Reviewer Update
Thanks, Im happy with the service received now. Excellent communication from Mohammed at Autostyle who ensured I was completely satisfied after my initial service received.
Autostyle Motorsport
Autostyle Motorsport's reply10 May 2016, 20:10
Official

Thank you, always available to assist.