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percy P

1 reviews | Active since Jul 2011

16 Oct 2017, 14:50

In it for themselves, not the client!

I recently went online and completed purchase from the Autostyle website. They had the item larked for R995 and showed that stock was available. When completing my purchase i selected two as the quantity of the item and completed the payment for the items as well as for delivery using my eBucks from FNB. Shortly afterwards i went back online and saw that it showed that was order was completed. The next day or so, i was contacted by Autostyle and told that they only have one of the items in stock and should they have to order a second one then the price would be more and i would have to pay the additional amount. They did not update their website accordingly and tried to pass the buck onto me as their client. They suggested to buy more stock from their supplier (so there is stock available) should i be willing to pay the additional un-marketed amount. After that being declined they then offered to refund my funds even though it is their responsibility and they are accountable for the incorrect marketing listed on the site. They then offered to give me other items to a larger value once again if was willing to pay in the difference, which was declined once again. they then said they will give me the stock of the one that they do have however it is not in a box so they will discount it and charge me R880 instead of R995. Till now they refuse to take responsibility for their actions, or the lack thereof. They do not take their customers into consideration and do not take accountability for their actions. The circumstances of this experience shows me that they do not operate with morals and integrity and are absolutely oblivious of clients rights and do not care if they lose their entire clientele just so that they can save a buck even when they are wrong. Absolutely disappointed and utterly disgusted!!!

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