Debited my account instead of Refund

Hi Guys,

I purchased two tyres Online opted to go collect in Umhlanga Store, Durban. I travelled from Richrds Bay to Durban to collect them, when I got there they told they don't have them in store, I should wait for 5 days to be delivered from Johannesburg Branch. I called the Johannesburg branch on Saturday, I spoke to Tilly, he told me they dont have the tyres linstock they are left with one tyre. I asked him to do refund my money. Few minutes I received and email confirming the they processed my refund. Tuesday I called them to ask why I cant see any funds in my account, they said it take 3 to 5 working day to reflect in my account, on Friday 16/10/20 I received and and sms notifying me that R1240 is been deducted from my account with the Ref: Loreto Auto Arcade. They debited my account and this caused my account to be on a negative balance and that means I have to pay the bank charges incurred. I want Autostyle to pay bank charges incurred on my account. Please act accordingly or else I will take the matter to the Ombudsman with every proof I have.

When I called them they claimed that the my bank is the one that debited my account. They did not want to take responsibility. Be careful with Autotosyle guys more especially with online purchases. They are bunch of croocks.