Autostyle bad service

Order side skirts and bumper spoilers on 10 November, paid online and asked for delivery to there Centurion branch, gave they 10 days to deliver as they said items was in stock, went to branch on the 21 November, after there staff ran around like headless chickens for 30 min, they said its not yet there, phoned head office despatch and the guy said it should be at centurion on Monday, but they will phone me, today is 30 November, sent a mail to online orders, they read the mail and forwarded it to tilly@autostyle with no reply as yet. They already spent my money with no parts in my hands as yet..... Bad bad bad service