1 reviews | Active since Aug 2018
Bosch Service centre Pinetown - Took my vehicle for a joyride instead of diagnostic
On the 3rd of August 2023, I had booked a mechanical check due to a suspension noise I was hearing from the front of my car. Vehicle was booked in and I explained that I only want the suspension and break pad life checked.
Around 8.51am, I recieved notification that my vehicle was exceeding the speed limit and encountered harsh acceleration alerts from my tracking company. The alerts lasted 5 mins in total with 8 speed limit violations and 5 harsh acceleration alerts.
I contacted the outlet requesting a manager to report this to, I was then continuously questioned and finally provided the information that the manager resided in another branch, the company only provided a name and the branch he was at. After finally getting in touch of the manager, I spoke about the issue - which he was apologetic about the incident - and advised that I will be collecting the vehicle as I did not appreciate the fact that a worker at his business took my vehicle for a joyride.
Arriving at the business, the person who had taken my car for a joyride was not apologetic, and further mentioned that I should not tell him how to do his job - without the need for me asking about it. The person was rude for no reason at all.
After taking the car away, about 100m away I heard the turbo noise to be abnormal, pulling over and opening the bonnet revieled the turbo inlet pipe was disconnected from the air box. This pokted back to my concern, the worker had taken the car for a joyride with the filter disconnected. This allowing an unknown amount of dirt to be sucked into the turbo.
Taking the vehicle back and showing the worker resulted in the worker once again - telling me how not to do his job and proceeded to tell me that if I didn't like the service I received, I should speak to the boss and not the manager. No apology or reason as to why the car was driven with the airbox disconnected.
Apparently, the person who had booked the car into the workshop - marked a full check of the vehicle even after I explicitly said to only check the suspension and break pads.
All of the supporting documents and the events of what transpired were sent to the manager. The vehicle was clocked in various areas over the speed limit.
To date, no communication was received. And no results of the joyride trip was provided.
I would highly not recommend any person take their vehicle in to this branch!
Further to our discussion, our unreserved apology and offer, we now respond to your complaint review, which was subsequently posted.
We accept your driving report records. This matter, together with your engagements with booking staff and the technician, is being addressed internally. We do apologize.
We reiterate that diagnosing was in process and not a 'joyride'. Only on return to the workshop after test drive was the air box pipe disconnected, not prior.
You undertook to revert to us on our offer to you, wherein our branch manager attends to your booking in process (which can be at an alternative branch), test drives with you and oversees the inspection. Our offer remains.
Once again, we do apologize.
Bosch Car Service Autoserv Pinetown - Management
Further to our discussion, our unreserved apology and offer, we now respond to your complaint review, which was subsequently posted.
We accept your driving report records. This matter, together with your engagements with booking staff and the technician, is being addressed internally. We do apologize.
We reiterate that diagnosing was in process and not a 'joyride'. Only on return to the workshop after test drive was the air box pipe disconnected, not prior.
You undertook to revert to us on our offer to you, wherein our branch manager attends to your booking in process (which can be at an alternative branch), test drives with you and oversees the inspection. Our offer remains.
Once again, we do apologize.
Bosch Car Service Autoserv Pinetown - Management