Clarification on Charges overcharge and Roadside Assistance -

Initially, I thought the service was great, and I trusted that the team knew what they were doing. However, I’ve since realized that there were fees that weren’t clearly explained when the application was processed, including extra charges for the warranty. These charges seemed to push me into using specific services, as the bank required them.

After speaking with the bank, I discovered that these services were not necessary, and the bank approved everything without the policy being mandatory. Furthermore, after a call where I clearly expressed that I wasn’t interested, these extra charges were still added. I was charged R18,000 for the warranty and roadside assistance that were included.

Now, I’m being asked to pay an additional R7,000 to the bank following the cancellation of the policy and the refund process. This R7,000 is due because it was paid to the dealer.

Additionally, they seem to be in shock about the cancellation of the policy. Could you kindly confirm whether I will still have roadside assistance, and if so, who should I contact for this service, since I was charged for it?