MOSSELBAAI TOYOTA, AUTO MARK (Avoid them!!!!!!!!!!!)

Toyota is a huge conglomerate spending millions on marketing and advertising, with their entire focus to sell as many Toyotas as possible.

BUT on ground level they allow individual dealer principals and their employees to treat a client with huge disrespect claiming in effect that such client is dishonest when he makes certain claims. So much for customer satisfaction actually being tantamount to a crude joke.

Mosselbay Toyota and specifically Dewald Vermaak as manager of their "AUTOMARK" division just managed to make me become nauseous when I hear the word Toyota. And adding injury to insult, Toyota customer service acting through Lorraine van Wyk hammered the nail in even deeper by doing absolutely nothing about our serious complaint.

This is only the kickoff before this big match commences. Dewald Vermaak, o.b.o Mosselbay Toyota, sold a used D/C vehicle to us quite a while ago, alleging that "such vehicle was traded in by a good client of them, a person who looks well after his vehicles". In the same vein, alleging and actually GUARANTEEING, that the vehicle in dispute, passed their TOYOTA AUTOMARK million check tests with flying colors.

To our huge dismay, experts recently brought it under our attention that at least 4 panels on both sides of the vehicle have at some point in time been resprayed and that it was actually quite badly done. Because of such facts, a prospective private buyer declined to buy the vehicle from us.

The facts are simple and straightforward, we NEVER had any spray painting effected to the vehicle so it must have happened whilst in the possession of the previous owner or by MOSSELBAY TOYOTA AUTOMARK to make the vehicle more appealing. It is actually totally irrelevant who was responsible for the spray painting effected to the vehicle.

The DISHONEST fact entails that the vehicle has been resprayed before it was sold to us without Dewald Vermaak or anybody else at MOSSELBAY AUTOMARK TOYOTA pointing it out to us. Such badly done spray painting is now deteriorating worse than the original "factory paint" on the vehicle becoming yellowish with the "clear coat" also starting to peel off on some places.

Now for the biggest and crudest joke, MOSSELBAY TOYOTA refuses to pay accredited TOYOTA Panelbeaters of our choice to respray the vehicle in accordance with TOYOTA standards, entire costs just above R10K. Believe it!!!!!!!!!!

In the same breath, Dewald Vermaak in his capacity as MOSSELBAY TOYOTA AUTOMARK Manager offers to us IN WRITING "that he will, TO ASSIST US, arrange with a Panelbeater in Mosselbay to respray the vehicle but we must bring the vehicle there and be prepared to leave the vehicle in MOSSELBAY for at least a week". Without any guarantees or assurances in respect of the materials and workmanship!!!!!

We rejected such "offer of assistance" with the contempt that it deserved and this is now how the fight is starting off. We will not allow MOSSELBAY TOYOTA, DEWALD VERMAAK, or TOYOTA SOUTH AFRICA to escape their much advertised and bragged about AUTOMARK PROMISES so watch this space, it will in all probability get more interesting by the day.

If you perhaps have the direct contact details of the current CEO of TOYOTA SOUTH AFRICA, please provide such details to us. It is totally unacceptable that he is most probably in France watching the World Cup rugby matches with us fighting on the ground in shady areas with his MOSSELBAY TOYOTA DEALERSHIP.

ALSO, if you have any information that might assist us further, the VIN nr. of the Hilux DC 2.4 GD6 is AHTJB8DD*** and the previous owner is indicated in the vehicle's "book of life" as SAYLIN CONSTRUCTION CC with Tel. Nr. ***.

ALL OF THIS FOR JUST OVER R10K!!!!!!!!!!!!!!