Auto House Vryheid

Worst Service From Isuzu Vryheid

Worst Service ever from the service advisor - Wandile. We took in our work Isuzu bukkie after it developed problems on our way to Vryheid from Johannesburg. Having purchased it from Isuzu Westvaal in Nelspruit and continue servicing it with Isuzu Westvaal, we gave the Service Advisor Thabo Hlophe a call to get assistance since the vehicle had come from being serviced two weeks before the issues were identified. He advised us to go to Isuzu Vryheid to which Wandile was the service advisor who assisted the team. She informed the team that they were fully booked on Wednesday and to come on Thursday for assistance. It was mentioned to Wandile that we are not from KZN and were in the area for work purposes further reiterated by Thabo, the Westvaal Service Advisor. She promised to assist us on Thursday and get the team back on the road. Alas on Thursday it was a different story, Wandile was not only unprofessional but rude in informing us that the vehicle had not been attended too and that the vehicle will only be checked the following week. To date l have not received feedback or any assistance. The vehicle is still with the dealer and as a customer left begging for assistance to which l still have to pay for. I surely think think this does not fit with the values of Isuzu.