Horrible service

We recently acquired a VW Tiguan from AutoHotSpot Belville. Stuart went out of his way at first but then things slowed down. We were ready to purchase the vehicle the vehicle via EFT, just wanted the battery and 2 Tyres replaced. 3 days with no communication l took a drive to visit Stuart and got the deal rolling again.

We took delivery of vehicle and 4 days later the tail gate lock packed up and needed to be replaced. The lock assembly is not a serviceable unit. Stuart took his sweet time to get back to my 11 phone calls, after calling him on his landline he said his phone was in the car. He said he's a salesman and carries no technical knowledge about vehicles and that he shouldn't have to.

I asked to set up a meeting with Tian the Dealer principle. He ran off as I walked into the dealership. I waited for 30min, not even offered a coffee or a water. I was then handed a phone with him on the line. He said they'll pay for the replacement. I sent in the invoice and once again, silence.