The worst service ever received by a dealership

<p>I took in my car in for a check last week Thursday at VW Centurion, I was promised regular updates on the status of the service/checks when I booked the car in, the first day I was called and given updates then the Friday no one called me to let me know how far they are with the car until I gave them a call Friday afternoon. Then they tell me they have to keep the car because they are not done with diagnosing it and doing all the relevant checks, its almost a week now and I must always be the one who calls them to find out what is happening, yesterday I was promised that I will get feedback this morning - no feedback until I called them after 12, I spoke to a guy called Biossie he promised to call me at 2pm to let me know what is going on and once again I havent received a call and it's currently 15:37 pm. They didnt offer me a loan vehicle to use in the interim because my car is out of warranty but yet they can't seem to let me know what is wrong or give me an expected date as to when I will get my car back on top of the fact that they don't stick to the promises they make to clients to call them and update them accordingly. Maybe because I drive a Polo and not a GTI or Touareg that I receive such horrible service. I have an Audi and a BMW and I have never received such horrible service from them I guess I must stick to those brands and sell this VW!</p>