*********** staff & passing the buck - Big Time!!

I bought a VW Tiguan and took it to Autohaus Centurion for their 80-Point check - a VW service. The check was done poorly and without a base-line starting-point.<br> Since then continuous intermittent problems surfaced which Autohaus could not identify, replicate, nor fix - for more than a year.<br> Their excuses sometimes just does not make sense and borders being ridiculous.<br> When they could not resolve the problems, I called a meeting with VWSA's area manager, Johnathan Hufkie. He arrived at the meeting (which took a month to set-up), totally unprepared - and had no clue of the real problems - totally shocking to arrive so ill-prepared at a meeting specifically to solve long-standing problems about their brand and their dedicated dealers. Needless to say, the meeting was a waste of time and unproductive.<br> I then reported the area Manager's poor conduct to VWSA in Uitenhage. Again, they blatantly pass the buck and ran circles around the real issue, offering one excuse after the other and responded to irrelevant, non-core-issues, deliberately avoiding the real issues. Like VWSA, like manager - unbelievable!<br> This arm's length away attitude of avoiding responsibility is just not acceptable.