Bad service, bad communication and bad attitude

My car's batttery had gone flat and I could not start my car. My insurance company assisted me in organising towing to a battery centre to get the battery fixed. <br> <br> The driver, William, arrived to collect the car. My fiance told William that the battery needs to be fixed/replaced as the battery won't start. William asked her if the car must go to Fourways Battery centre, she rep**** \yes". She said that he must call me once the car needed to be returned because it could be dropped off in Paulshof"