Bad service!!

I Bought my Polo Vivo 1.4 supposedly brand new from your branch, Autohaus Centurion about 3 months ago.<br> <br> A week after I had it the gears seemed \stuck\" and difficult to change, spoke to someone in your service department, and it got sorted. Just recently, Wednesday the 20th of January to be exact, I spoke to Pumi in the service department because of my abs warning light coming on. After an hour of my time and money on a phone and failed attempt to reach her, explaining how serious it could be if my brakes or any other similar component broke down on the road, we made an appointment for the following Tuesday.<br> <br> When she checked my details I was a Mr Nemaoroni on your system. I have kept the text/sms as proof of this! Thursday evening the what I know now, is the wheel bearing that was the exact problem, BROKE! Thankfully a few meters after I left home to see a client. Phoned into autohaus around 9/10 am the Friday morning with a struggle again just to speak to someone who could assist me!!! eventually got through to Marieta Otto, your service advisor. I wonder why your service manager ( Hannes ) didn't' bother responding!"