Pathetic customer service

I was involved in a minor accident on 17th October 2020. I then allowed my insurance to handle the claim and they sent my vehicle to Autohaus shortly after. Upon Autohaus receiving my vehicle, updates were sent every other day via SMS and not long after that, they were not communicating or providing any feedback on my vehicle. Soon after, they notified me that they had been dealing with the wrong assessor for my insurance claim, which further delayed the process. Upon calling day after day and week after week, the response I would get from them is that they are still waiting for parts to be delivered. Eventually, the receptionist would take messages from myself as I requested updates to no avail. No one returned my calls, even though I was persistent is trying to get a response out of them. It has been almost two months upon writing this review and I'm still without my car.

This company is approved by several manufacturers as well as insurance companies, but the service being rendered is nothing short of pathetic. If you ever find yourself in a similar situation, I highly recommend that you DO NOT send your vehicle here. Autohaus have turned this into an absolute horrible ordeal.