1 reviews | Active since May 2017
POOR SERVICE & ********** ACTIVITY
<p>Vehicle has been stamped for work carried out for a service however the service was not carried out by Autohaus Monti - Very interesting (How can work be not done yet service book stamped???).</p> <p>No feedback whatsoever from Autohaus Monti till today after this was raised with the dealer.</p> <p>Vehicle needs valve stems to be repaired by warranty - Warranty cant do the repairs due to this ********** activity - What a shame.....</p> <p>I sent emails trying to resolve this matter with dealer, no attention and thought maybe through this platform this will be prioritised.</p> <p> </p> <p>"JOY DEFINES THE FUTURE" - This should be ***** DEFINES THE FUTURE</p> <p> </p> <p>From: Kelly Elle (Autohaus Monti) ********** <br /> Sent: 24/05/2017 11:05 AM<br /> To: Ofentse Lekalakala<br /> Subject: RE: FDF003EC</p> <p> </p> <p>Hi there Mr Lekalakala</p> <p> </p> <p>I have pulled the previous job card from when the vehicle was here, the service stamped in the book was not done, the gent checked the vehicle in and stamped the book under the impression that the owner will give the go ahead for the service, he how ever did not give the go ahead it ended up being a quote only</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Elle Kelly</p> <p>Aftersales Consultant</p> <p>Autohaus Monti</p> <p> ********** 730</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 26/05/2017 09:59 AM<br /> To: Ofentse Lekalakala<br /> Subject: RE: FDF003EC</p> <p> </p> <p>Good day Mr Lekalakala</p> <p> </p> <p>Thank you for contacting the BMW customer service department.</p> <p> </p> <p>With reference to your email, please note that I have forwarded your concern on to the service manager at BMW Autohaus Monti for further correspondence.</p> <p>Regarding the service book being stamped, this is a serious matter which will be dealt with internally as the vehicle was never serviced through BMW Autohaus Monti.</p> <p>With the above being said, BMW Autohaus Monti cannot be held liable for the work which was performed by the previous owner at a dealership of his discretion.</p> <p>As per BMW Autohaus Monti, the service book was stamped in October 2015 and the last time the car was actually at the dealership was in December 2015 for a holiday check only.</p> <p>I trust the above is in order and we assure you of our best attention at all times.</p> <p> </p> <p>Kind Regards</p> <p><br /> BMW Group<br /> Financial Services<br /> Mr Mohammed Seedat<br /> Joint Customer Interaction Centre (SF1-ZA-S-2)<br /> Customer Services: Aftersales <br /> 1 Bavaria Avenue, Randjespark, 1685<br /> <br /> Postal address:<br /> P.O Box 2955, Pretoria 0001<br /> <br /> Tel: ***<br /> Fax: ********** <br /> Web: http://www.bmwfinance.co.za/<br /> </p>