Need my spare keys (worst service)

The worst service one will get from this dealership they don't care about you once you signed the deal with them We bought a car in may 2022 was promised that we will get the spare key within a week but up until today we haven't received the spare key When you phone Mahomefd he will take from from corner to corner I was told by him to get a woute for the key do that they can get a new key for me but now when to call him he don't answer my calla, sms and wattsspp But now when was going through some reviews here I see that am not the only one with this issue Can some helps I how this can be solved pls