Title: Extremely Disappointed with Autohaus on Beyers Wrong Year Model & Poor Service

Item: Autohaus Beyers
Rating: 1
Author: Johan B

My experience with Autohaus on Beyers has been nothing short of frustrating and disappointing.

I traded in vehicles with them, and it took 3–4 months for the settlements to be paid to the bank only after I personally got the bank involved. Then, the new vehicle I purchased from them turned out to be the wrong year model. I only discovered this when I wanted to sell the car. As a result, I am now stuck with a vehicle that I overpaid for, and no one at Autohaus seems to care.

I even tried trading the vehicle back to them, but they refused to offer a fair price. At one point, they made me an offer on another vehicle, but when it came time to finalise the deal, they suddenly tried to pay me far less than originally offered.

In my opinion, this dealership does not act in good faith, and I would strongly advise anyone to think twice before doing business with Autohaus on Beyers.

PS: Contacting the owner’s son, Mohammed, is pointless he shows no concern or willingness to resolve issues.

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Replies (1)

Autohaus Beyers's replyOfficial

10 Nov 2025, 10:16

Hi Johan,

We are disappointed to hear about your review, as it does not fully reflect values we strive for as Autohaus Beyers. We take all customer`s concerns seriously and ensure to maintain transparency and fairness in every deal.

Regarding the trade in settlements, payments to banks are often subject to internal processing timelines and third-party banking procedures. While we understand this caused delays, it is important to note that these timelines are largely outside our direct control, and we facilitated every step to ensure settlement completion.

Pricing and trade in offer are based on market valuations and condition of vehicles, which can fluctuate and must be reflected in the final offer. Any adjustments made were done to align with current market values, not as an act of bad faith.

We regret that your expectations were not fully met, but we maintain that all our transactions are conducted with professionalism, transparency, and financial accountability. Autohaus Beyer remains committed to providing fair and efficient service to all our clients.

Regards
Patience
AHB

Autohaus Beyers's reply10 Nov 2025, 10:16

Official