AR
Avhalati R

1 reviews | Active since May 2024

17 May 2024, 08:57

Poor service delivery from Autohaus vehicle dealer and Marquis vehicle Finance

<div>I bought C63s mercedes benz amg from Autohaus beyers Naude & AMU Trading; through Marquis Finance; the vehicle was delivered to me with mechanical problems; bonnet also had a problem; and some other problems that I reported to the dealer; at first the dealer referred me for quotation; I did and submitted it was almost R122 000.00; then they requested that I take the vehicle to them; I did; the vehicle stayed there for 3 weeks but when it was delivered back; still it was not fixed; I tried to speak to the dealer with no help; I reported the matter to Motor industrial ombud who sent the complaint to the dealer who didn't respond; I reported the matter to the bank who also didn't respond; I'm intending to terminate the contract with the bank because I'm paying for something that I'm not satisfied with</div>

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Replies (1)
Autohaus Beyers
Autohaus Beyers's reply17 May 2024, 10:46
Official
Hi Avhalati,

We apologise for the inconvenience and frustration this situation has caused you with your vehicle and Marquis Finance. We value your business and hope to restore your trust. We will be in contact within the text 24 hours to investigate and resolve further.

Kind Regards,
The Autohaus Beyers team