MMU Dealership Failed to Settle My Trade-In Vehicle Finance

am extremely disappointed with the service I have received from MMU Dealership.

I traded in my vehicle at MMU Dealership when purchasing another vehicle from them. Before I accepted and proceeded with the new vehicle purchase, Mohammed specifically assured me that the outstanding finance on my trade-in vehicle would be settled immediately.

I re**** on this representation and handed the vehicle over to the dealership.

However, it has now been approximately two months, and the vehicle finance has still not been settled. The bank is now contacting me repeatedly, including day and night, because the account has gone into arrears.

This is extremely concerning because MMU Dealership has possession of the vehicle, yet I am still being held responsible by the bank for the outstanding finance.

I have attempted to contact Mohammed and the dealership to resolve the matter, but MMU is not responding or providing me with a clear explanation or proof of settlement.

I find this unacceptable. I entered into the transaction in good faith based on the dealership's commitment that the outstanding finance would be settled immediately.

What I am requesting

I require MMU Dealership to:

Immediately settle the outstanding finance on my trade-in vehicle. Provide me with proof of settlement from the bank. Address the arrears and additional interest/charges that have accumulated because of the delay. Provide a clear written explanation for why the settlement has not been processed. Take responsibility for resolving the consequences of the delay.

I am hoping that publishing this complaint will finally get the attention of MMU Dealership management and result in this matter being resolved urgently.