JC
Jayselan C
1 reviews | Active since Apr 2014
23 Nov 2023, 12:39
I purchased a vehicle about a month ago, lovely car
I purchased a vehicle about a month ago, lovely car. The sale process was pretty good. However, the process thereafter was the worst. Very slow. To date I have not received the spare keys, service records and spare wheel kit as promised by Mohammed Wadee. I even followed up today. The customer service is horrible after the sale was done, not customer centric at all. I doubt I will every purchase from them again. I will most certainly not recommend any customer to Autohaus Beyers
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Autohaus Beyers's replyOfficial
23 Nov 2023, 13:18Dear Mr. Coopsamy,
It is disheartening to learn that the post-sales process did not meet your expectations, and we'd like to apologize for any inconvenience caused.
To expedite the resolution process, I have personally informed our customer service manager about your case, and they will be in touch with you within the next 24 hours to provide an update on the status of your outstanding items and to discuss any additional concerns you may have.
Thank you for bringing this to our attention, and we hope to regain your trust in Autohaus Beyers.
Autohaus Beyers's reply23 Nov 2023, 13:18
Official
Dear Mr. Coopsamy,
It is disheartening to learn that the post-sales process did not meet your expectations, and we'd like to apologize for any inconvenience caused.
To expedite the resolution process, I have personally informed our customer service manager about your case, and they will be in touch with you within the next 24 hours to provide an update on the status of your outstanding items and to discuss any additional concerns you may have.
Thank you for bringing this to our attention, and we hope to regain your trust in Autohaus Beyers.