Extremely Poor After-Sales Service – Autohuas Beyers

Extremely Poor After-Sales Service – Autohuas Beyers

I purchased a vehicle from Autohuas Beyers, financed through WesBank. The vehicle was delivered to me on 18 January 2026.

On the same day of delivery, I informed the dealership that:

The tyres were worn and required replacement, and

The brakes were squeaking, clearly indicating that inspection and possible replacement were required.

Despite reporting these issues immediately, I experienced ongoing delays, excuses, and a complete lack of urgency from the dealership. After extensive follow-ups and persistent requests, the dealership eventually paid a third-party service provider to replace the tyres. However, this only happened after significant pressure from my side.

The dealership also committed to booking the vehicle at Porsche for inspection and to resolve the brake issue and any related defects. To date, this has not been done.

I have made numerous attempts to resolve this matter directly with Autohuas Beyers, but I am now being completely ignored. Calls, messages, and follow-ups go unanswered. This has been an incredibly frustrating experience and not what one expects after purchasing a premium vehicle.

Due to the dealership’s continued inaction and lack of communication, I have requested the tyre service provider to refund the tyre replacement amount back to the dealership, as I am now forced to consider cancelling the transaction and escalating the matter with the finance house.

This situation could have been resolved quickly and professionally, but instead it has dragged on due to poor after-sales service and a failure to honour commitments made.

I would strongly caution prospective buyers to carefully consider the after-sales support offered by this dealership before doing business with them.