Customer Service

Autohas Beyers are sellers of the most beautiful and expensive cars and I had the privilege of buying one of them, fully kitted with rear entertainment screens. Every car in the market coming with these screens require headphones for the rear passengers. When I took delivery of the car in early Feb, the headphones were not there. After inquiring for more than 3-months, I offered the sales guy that I can buy the headphones from the manufacturer and they, as Autohas, could reimburse me, of which he agreed. We are in September now, no refund and I tried to go to the dealer and he unfortunately told me wishy-washy story of not sending him the details of the invoices paid, but nothing happened after that. I am just so disappointed that a company that sells cars north of a million Rand are adamant to reimburse a client an amount less than R15k, for a client who was trying to make amends of their mistake. I am definitely regretting the purchase and I never expected to be embroiled in that below par tussle.