They were very helpful

 

Good day Lerina, trust you are keeping well. Firstly, thank you for your review and feedback. Autofin Assist strives to uphold our name to the best of our abilities, in saying that, we try and accommodate all our clients as best we can as long as it’s in line with the rules and regulations within our industry. We normally open at 8:30 am, that morning we made an effort to accommodate your busy schedule ma'am and that is why we arranged to meet you at 7:00 am at our registered office to try help out, and both the F&I and our consultant Layla adjusted their morning schedule to come in earlier. Which we were glad to do. However, we can’t change the rules and regulations of how the client must sign according to the Financial Service Board. The client must sign at the premises where the F&I is registered, this is why we could not travel halfway or even all the way to your location as we are obligated according to the Financial Services Board to sign all our client's at the offices where there is an F&I registered. Alternatively, if the client is in another province other than Gauteng, we arrange for our clients to go to a dealership where there is an F&I registered to sign the client. The regulations require the client to sign Infront of an F&I and the F&I must then also Fica the clients’ original documents. We do try as best as we can to be accommodating, we hope this brings more clarity. We are still very happy that we could help and assist you to the best of our abilities. Our sole motivation is to have a long list of happy clients. Have a wonderful day further. The Autofin Assist team.