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nmpmali N

1 reviews | Active since Aug 2015

30 Jan 2025, 21:53

I was being assisted by a Humble & Patient lady by the name of Layla

I was being assisted by a Humble & Patient lady by the name of Layla. I had some hiccups in the beginning but she found solutions on how to assist me and move forward with my application. It is a lengthy process however Layla kept on assuring me throughout the process and also very patient. At some point I think I was bothering her so much but she was still willing to assist and answer my questions. The only set back is that I had to go to their offices to sign. I wish a better way can be implemented to go about this one. All in all my experience with Layla 10/5 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Experience with the company I will give it 4/5 ⭐⭐⭐⭐ Everything was good just that the whole going to their offices to sign. However Layla was once again solution driven. Thank you so much Layla for all you have done. Stay Blessed 🤍💜🕯️⭐⭐⭐

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Replies (1)
AutoFin Assist
AutoFin Assist's reply03 Feb 2025, 09:38
Official
 
Good day Nompumelelo, trust you are keeping well. Thank you for your review we value and appreciate the feedback. We are so pleased that you are satisfied with our consultant Layla and that all the "hiccups" could be resolved. We understand the frustration in coming to sign, please keep in mind that one of our FNI’s doesn’t work on a Saturday and we still made a plan for her to meet up with you in order to get the deal done as fast as we can to help you, as for the traveling to the premises these are the rules and regulations within the industry and you can’t just sign anywhere with the FNI. We do try go out of our way to help in the best way possible. Thank you for your understanding and patience. Autofin Assist is so pleased that Layla was able to help you in the best way possible. Have a wonderful day further. The Autofin Assist team.