NG
Nirvani G

1 reviews | Active since Mar 2018

18 Feb 2022, 16:43

Autocorp - be aware of OTR charges!!!

I contacted Autocorp in Bryanston today as I was interested in buying one of their advertised cars. I asked for an OTP to be sent through to me so that I can have a look at what additional costs would be added before I could do my finance application. The sales exec advised that they charge R6800 for a delivery fee, which was on top of the R999.00 license and registration fee. I am aware that any On the Road fee's are not meant to be part of the finance agreement and should be paid in cash according to the NCR, therefore I asked for a breakdown of how the R6800 was calculated. The sales rep sent me an email telling me that the R6800 delivery fee includes Dekra, Roadworthy, Valet and sanitizing and admin fees. When I asked for a breakdown per line item, she advised that she "cannot give me a mandatory breakdown of it". When I spoke to the extremely rude and arrogant DP Joseph Marks to ask him why I couldn't have a breakdown of the cost allocation of R6800 was for, he said that he doesn't have to give me that and if I didn't want the car to buy it somewhere else, which I am obviously going to do. At no point did I dispute the fee with this dealership, however if I am going to pay for something, I should have a breakdown of the cost is calculated, not just be given a blanket figure and accept that. License and Registration - R999.99 (it doesn't cost this much but at least they gave me a cost)

Due to the lack of information, I have done my own research to see how they could be getting to the R6800: Roadworthy - R720? (inflated price) Dekra - R650 - R2500 ( Inspection/Full Vehicle Inspection/ Technical Inspection) This needs to be kept secret though, customers don't have the right to know??? Valet & Sanitizing - R500 ??? Guessing the amount here. The car is obviously on the dealer floor in a filter condition so this cost should be higher? Admin fees R4930 / R3080(this is if they did the full technical inspection)

OTR fee's are not meant to be added to a finance agreement. I was going to pay these fee's cash instead of paying interest for years which would end up costing me more money. This dealership obviously is not above board if they don't even know how they are arriving at a figure that they are expecting customers to pay, which is why they are not being open and honest about it. I am glad that the DP showed his true colors before I had actually purchased a car from a dealership that is dishonest and where customer service doesn't actually matter.

MY ADVICE IS NOT TO WASTE YOUR TIME WITH DISHONEST DEALERS!

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