Unhappy

Hi there

Please assist with following:

Please lodge a formal complaint against Renault South Africa for not changing a Faulty part on a brand new Renault Kwid vehicle under warranty. How can you change the faulty fan and not change the fuse box that melted due to the faulty fan, this part should have been changed under warranty if not Renault needs to assure me nothing will happen to this vehicle wiring due to faulty parts in this vehicle. My wife feels unsafe driving the vehicle with the fuse box burned and no letter from Renault to give us peace of mind regarding this fuse box that is melted, I needed them to assure me nothing will happen to this vehicle and it won't catch fire.

I've tried to Call Renault and mail them with no feedback from them so now the dealership dealing with them need to give me assurance nothing will happen to the vehicle.

The technician working on the car could not manage to even put the steering wheel on straight and some loose parts on the car dash assembly so Renault Heidelberg need to supply me with a letter to assure me nothing els is loose on this car since they stripped the entire car dashboard, if something as simple as a ***** could be missed on the assembly that is straight forward was he really capable to assemble this vehicles dashboard.

Hi there

Please assist with following;

Please lodge a formal complaint against Renault South Africa for not changing a Faulty part on a brand new Renault Kwid vehicle under warranty, how can you change the faulty fan and not change the fuse box melted due to the faulty fan, this part should changed under warranty if not Renault needs to give me a 5 year warranty on electronic faulty parts. My wife feels unsafe when driving the vehicle with the kids with the fuse box burned and refusing to swap it with a new one under warranty.

If asked them for feedback and only received the Manager will call me as soon as he is done in his meeting, this meeting was Monday morning 14 December 2020 not sure why he would still be in this meeting alit being 15 December 2020 past 19:30.

Only person at Renault Heidelberg willing and trying to help Cayla so thanks allot for trying I know it can't be simple trying to explain other people's mistakes away, one person can only do so much.